Freqeuntly Asked Questions (FAQs)
How do I place an order?
Placing an order with AllyBeads Jewelry & Gifts (AllyBeads) is easy. First you must find the product that you wish to order and place it in your cart by clicking on the Add to Cart button. You can also search the website by putting in an Item ID # or product description in the Search box at the top of the page. After you have placed all of your items in your shopping cart, you can go to the checkout area by pushing the Proceed to Checkout button.
Step 1 - After you've proceed to the checkout screen, you will be prompted to log into an existing account by using your email address and password or to create a new account if you do not already have one. You must enter all of the information highlighted by the red boxes. After verifying that all of your information is entered correctly, you can click the Proceed to Shipping Calculation button.
Step 2 - Pick your shipping option. Please see below for more details.
Step 3 - You will be asked to provide us with your billing address. This is where you receive statements from your credit card company. Here you can select a payment type and provide us with all of the necessary information. At the bottom of the page you will see a Comment Box. Here, you can put any additional instructions or questions regarding your order. After you review all of the information to ensure that it was entered correctly, click the Checkout button.
Step 4 - Here, you will receive your order number, which you'll need in you want to contact us with any questions. If you would like to view your invoice, just click on My Account at the top of the page. You will also be receiving an email confirmation shortly after you complete your order.
Do you ship to international locations?
AllyBeads does not currently accept international orders.
What are my shipping options?
UPS Ground is our first choice for shipping your package. Cost is dependent upon the package's destination and weight; and, typical delivery ranges from 1-5 business days. The benefit of UPS Ground is the ability to track you package at no additional cost and the economical shipping rates.
USPS Priority Mail may be used for selected packages. The cost to ship USPS Priority mail is comparable to UPS Ground and shipping times typically range between 2-4 business days depending upon the shipping destination. Please note that orders over $100.00 will be sent with delivery confirmation (which is an extra charge) to ensure the order has arrived at its proper destination.
When will I receive my order?
Most orders received before 3:00 PM EST will ship the same day, provided the product(s) selected is in stock. Orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Sunday. Please review the shipping options information above for typical delivery times.
What types of payment do you accept?
We accept Visa, Master Card, Discover and PayPal for payment. We do not accept checks, money orders or cash on Web orders (some exclusions may apply, please contact us directly to discuss these types of payment options - 513/831-8300).
Do I have to pay sales tax?
If you have a billing or shipping address in the Ohio, you must pay a 6.5% Sales Tax. Sales Tax will not count for any promotions or discounts. If you have a Tax ID Number on file with the state, we can set up your account to have you as a Tax Exempt Customer. You will need to contact us before placing an order, and submit a copy of your ID and the “Ohio Sales and Use Tax Certificate of Exemption” form. We cannot refund tax after an order has been placed.
Do you accept returns?
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes that we make, resulting in the shipment of an incorrect product, will also be accepted for return 10 days from the date of purchase. If you find you simply don't like the product you ordered, we will accept returns on most items at a 15% restocking fee within 10 days of your order. Returned products must be in the same condition that they were sent out in or they will be sent back to you. You MUST notify us first (by calling AllyBeads at 513/831-8300) BEFORE sending any returns back to the company. Returns may affect the total price of your order due to our quantity discount system and shipping specials. Please note that AllyBeads is not responsible if the returned product fails to make it back to us.
Why do you charge a restocking fee?
We have a restocking fee because we strongly believe every customer should receive brand new, never before used items with each order. Items that have been returned do not qualify as brand new. We do not believe that the next customer who orders product should receive a prodcut that has been received and returned by someone else. We do not accept returns on any kits, tools, wire, and chain by-the-foot, or any special order/requested items. Shipping costs are never refundable.
What is your discounting system?
All the prices listed next to the product are base prices. Any discount is taken off this price after the item is placed in the Shopping Cart. How do you know how much you are saving? Once the items are in the Shopping Cart, you should see a Subtotal Amount followed by Discount Amount. Please see our Sale Page for more information.
Do you have a catalog?
No, we do not have a printed catalog. Due to the rapid change in market prices and availability, keeping a printed catalog current is not feasible; so, we list up-to-date information on our website. Not printing a calatog also helps us to keep our prices low.
How do I place an item on backorder?
We do not offer a backorder list. If you have purchased an item with us before and do not see it now, this means that the product is currently out-of-stock. The item will be put back up on our website when/if becomes available again. We send regular product alerts to notify you of new and/or restocked items. Please see the main page of our site for the link to sign up to receive our email communication. |
